These Terms of Service ("Terms") govern your use of the Jaze.io website and any consulting or development services provided by JAZE IO LLC ("Jaze," "we," "us," or "our"). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our site or services.
Questions? Contact us at info@jaze.io or (312) 820-7222.
1. Services
Jaze provides AI automation consulting and custom software development services to businesses. Our standard engagement process includes:
- Free consultation call — A 15–20 minute call to assess fit, at no charge
- Discovery session — An on-site or virtual process review to identify automation opportunities, priced at a flat fee of $500
- Opportunity report — A written summary of findings and recommendations, delivered within 3 business days of the discovery session and included in the discovery fee
- Custom build — Development of a specific tool or automation, scoped and priced via a separate written agreement prior to commencement
- Training and handoff — Onboarding your team and transferring full ownership of the completed work, included in the build fee
- 30-day warranty check-in — A complimentary review call and bug coverage period following delivery, at no charge
The scope, deliverables, timeline, and fee for any build project will be confirmed in a separate written scope agreement or proposal before work begins. These Terms apply to all engagements unless superseded by a separate signed agreement.
2. Payment Terms
Discovery session
The $500 discovery session fee is due prior to or at the time of the session. Payment is accepted by check, ACH transfer, or bank wire. We do not process credit card payments directly.
Build projects
Payment terms for build projects are specified in the written scope agreement for each project. Typical terms require a deposit before work begins, with the remainder due upon delivery. Invoices are due within 15 days of receipt unless otherwise agreed in writing.
Late payments
Invoices not paid within 30 days of the due date may accrue interest at 1.5% per month. We reserve the right to pause work on active projects where payment is more than 30 days overdue.
3. Discovery Session Refund Policy
If we are unable to identify at least one meaningful automation or efficiency opportunity during your discovery session, we will refund the $500 fee in full. No questions asked. This refund is not available if you choose not to move forward with any of the identified opportunities — it applies only when we genuinely cannot find opportunities worth pursuing.
Refund requests must be submitted within 7 days of the discovery session via email to info@jaze.io. Refunds are issued via the same method as the original payment within 10 business days.
4. Intellectual Property and Code Ownership
You own everything we build for you. Upon receipt of full payment for a completed project, all intellectual property rights in the deliverables — including source code, documentation, and any custom tools — transfer fully to the client. Jaze retains no ongoing rights to the work product, no license fees apply, and you are free to modify, extend, or have others maintain the code without restriction or obligation to Jaze.
This ownership transfer covers all custom code written specifically for your project. It does not include third-party libraries, APIs, or platforms incorporated into the solution, which remain subject to their respective licenses and terms. We will document all third-party dependencies in the project handoff materials.
Jaze retains the right to reference the type and general nature of completed work in case studies and marketing materials, unless the client requests confidentiality in writing prior to project commencement.
5. 30-Day Warranty
All delivered tools and automations are covered by a 30-day warranty period beginning on the date of delivery. During this period, we will correct any defects or malfunctions in the delivered work at no additional charge, provided that:
- The issue is caused by an error in our code or implementation, not by changes made to the tool by the client or third parties after delivery
- The issue is not caused by changes to third-party APIs, platforms, or services outside our control
- The client reports the issue within the 30-day warranty period
After the 30-day warranty period, additional support or modifications are available at our standard rates, quoted on request.
6. Client Responsibilities
To allow us to deliver effectively, clients agree to:
- Provide accurate and complete information about workflows, systems, and requirements
- Make relevant team members available for questions and reviews during the build process
- Provide necessary access to systems, tools, and data required for the project
- Review and provide feedback on deliverables in a timely manner
- Ensure that any data or content provided to Jaze does not violate any third-party rights or applicable laws
Delays caused by a client's failure to meet these responsibilities may affect project timelines and are not the responsibility of Jaze.
7. Confidentiality
Both parties agree to treat as confidential any non-public business information shared during the engagement. Jaze will not disclose your proprietary processes, data, or business information to third parties without your written consent. Clients agree to keep project-specific pricing and any proprietary tools or methodologies shared by Jaze confidential.
This confidentiality obligation does not apply to information that is or becomes publicly available through no breach of this agreement, or that is required to be disclosed by law.
8. Limitation of Liability
To the fullest extent permitted by law, Jaze's total liability for any claim arising from our services is limited to the amount paid by the client for the specific engagement giving rise to the claim.
Jaze is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data, even if we have been advised of the possibility of such damages. We are not liable for issues caused by third-party APIs, platforms, or services that change or become unavailable after delivery.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded by law.
9. Independent Contractor
Jaze operates as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, or joint venture between Jaze and the client. Jaze is responsible for its own taxes and is not entitled to any employee benefits.
10. Termination
Either party may terminate an active engagement with written notice. In the event of termination:
- The client is responsible for payment for all work completed and expenses incurred up to the date of termination
- Jaze will deliver all completed work product to the client upon receipt of payment for work completed
- Any deposit paid for work not yet started is refundable at Jaze's discretion based on preparation work already performed
Jaze reserves the right to immediately terminate an engagement if a client engages in unlawful conduct, harassment, or requests that we build tools designed to deceive, defraud, or harm others.
11. Website Use
You may use jaze.io for lawful purposes only. You agree not to use this site to transmit harmful, abusive, or fraudulent content, to attempt to gain unauthorized access to our systems, or to interfere with the site's operation. The AI assessment tool on our homepage is provided for informational purposes and does not constitute a binding proposal or guarantee of results.
12. Governing Law and Disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising from these Terms or our services that cannot be resolved informally will be submitted to binding arbitration in Cook County, Illinois, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted at jaze.io/terms-of-service.html with a revised date. Changes do not apply retroactively to active engagements already in progress under a signed scope agreement.
14. Entire Agreement
These Terms, together with any written scope agreement or proposal for a specific project, constitute the entire agreement between you and Jaze for the services described. They supersede any prior discussions or representations. If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
15. Contact
Questions about these Terms or any aspect of working with us:
- Email: info@jaze.io
- Phone: (312) 820-7222
- Mail: JAZE IO LLC, 860 Charles St., Crete, IL 60417